Refund policy

Returns or Cancellation by Purchase Type Online Stock Orders We offer a 30-day return policy on mostregular-priced items purchased from our "Buy from Stock" categories. Returns must be pre-approved by our Sales Department. You are responsible for return shipping and safe packaging. Original shipping is non-refundable. Clearance, seasonal, sale, and wholesale items are all sales final. Please note: We are not responsible for, and cannot guarantee delivery to, any shipping address changes made after an order has been placed. Due to the automated nature of our electronic shipping system, address updates may not be captured before the order is processed and shipped. Due to the time involved in shipping related tasks, stock furniture that is canceled or returned after purchase could incur up to a 20% restocking fee. Made to Order & Custom Orders Made to Order and Custom Orders are made to your specifications, and therefore, not eligible for return or cancellation.. If there is a defect with the item, we will either replace the item, or refund 100% of the total sale. If you have an issue with a Made to Order or Custom Designed piece, please Contact Us. Please note: We are not responsible for, and cannot guarantee delivery to, any shipping address changes made after an order has been placed. Due to the automated nature of our electronic shipping system, address updates may not be captured before the order is processed and shipped. Showroom Sales 30-day return policy with receipt, if item is returned in original condition. Clearance, seasonal, sale, wholesale, and "seconds" are all sales final. We reserve the right to cancel any order due to supply issues, pricing errors, or technical problems. If your order is canceled, we will notify you and promptly refund any payment.